Privacy policy

Last updated: May 22, 2025

This Privacy Policy describes how Maar Artelier ("we", "us", "our", or the “Website”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from maarartelier.com (the “Website”), or otherwise communicate with us regarding the Website (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services—whether as a customer, website visitor, or any other individual whose personal data we may collect.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make changes, we will post the updated policy on the Website, revise the “Last Updated” date, and take any other actions required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal data about you from various sources, as outlined below. The specific data we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to communicate with you, provide or improve our Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Website and Services. “Personal information” means information that identifies, relates to, describes, or could be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information You Provide Directly

Information you submit directly through the Services may include:

  • Contact details, including your name, address, phone number, and email address

  • Order details, including your name, billing and shipping addresses, payment confirmation, email, and phone number

  • Account information, such as username, password, security questions, and other account authentication details

  • Customer service data, including the content of communications when you contact us through the Services

Certain features of the Services may require you to provide specific personal data. If you choose not to provide this information, you may not be able to access or use those features.

Information We Collect Automatically

We may also automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. Usage Data may include:

  • Device information

  • Browser data

  • Network connection information

  • IP address

  • Interactions with the Website and Services

Information from Third Parties

We may also collect information from third parties, including:

  • Service providers (e.g., Shopify) that support our Website and Services

  • Payment processors, who collect payment information such as bank account or credit/debit card data to fulfill your orders

  • Marketing or analytics partners, who help us understand user behavior or show targeted ads

Any third-party information will be treated in accordance with this Privacy Policy. See also: Third-Party Websites and Links below.

How We Use Your Personal Information

To Provide Products and Services

We use your personal information to perform our contractual obligations, including processing payments, fulfilling orders, sending notifications (e.g., about your account, purchases, returns), managing your account, arranging shipping, and facilitating returns or exchanges. We may also improve your shopping experience through integrations with Shopify or its services, as governed by their Privacy Policies.

For Marketing and Advertising

We may use your personal information for marketing purposes, such as sending you promotional communications via email, text, or post, and displaying personalized advertising. If you are located in the EEA, the legal basis for this processing is our legitimate interest in promoting our products (Article 6(1)(f) GDPR).

For Security and Fraud Prevention

We use personal information to detect, investigate, and respond to potential fraud or unlawful behavior. If you have an account, you are responsible for keeping your login credentials secure. If you suspect unauthorized access, contact us immediately.

To Communicate and Improve Services

We use your data to provide customer support and improve the Services. This is in our legitimate interest to deliver a better customer experience (Article 6(1)(f) GDPR).

Cookies

Like many websites, we use cookies to operate and improve our Services. To learn more about the specific cookies used by Shopify, visit https://www.shopify.com/legal/cookies. You may configure your browser to delete or reject cookies; however, this may affect your experience or functionality of the Services.

Disclosure of Personal Information

We may disclose your personal information under the following circumstances:

  • To service providers (e.g., IT support, payment processing, shipping)

  • To marketing and business partners, subject to their privacy policies

  • With your consent, including for social media integrations or when shipping products

  • To our affiliates for internal business operations

  • In connection with a business transaction (e.g., merger or bankruptcy), or when required by law or legal process

We may share the following categories of data:

Category Recipients
Identifiers (e.g., contact/order) Service providers, marketing partners, affiliates
Commercial data (e.g., purchases) Same as above
Internet/network activity Same as above
Geolocation (e.g., IP-based) Same as above

We do not use or disclose sensitive personal data without your consent or for inferring characteristics.

Third-Party Websites and Links

Our Website may contain links to websites or platforms not operated by us. We are not responsible for the privacy or security of those third-party sites. We recommend reviewing their privacy policies before providing them with personal data.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect data from individuals under the age of 16. If we become aware of such data, we will delete it. Parents or guardians may contact us to request deletion.

Data Security and Retention

While we implement appropriate security measures, no system is completely secure. Please avoid sending sensitive data via unencrypted channels.

We retain personal data only as long as necessary to maintain your account, fulfill services, meet legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have the following rights:

  • Right to access – to know what personal data we hold about you

  • Right to deletion – to request we delete your data

  • Right to correction – to correct inaccuracies

  • Right to data portability – to receive or transfer your data

  • Right to opt-out – of data sales, sharing, or targeted advertising

  • Right to restrict processing – in certain circumstances

  • Right to withdraw consent – where applicable

  • Right to appeal – if a request is denied

  • Right to manage communications – unsubscribe from promotional emails

You may exercise your rights through the Website or by contacting us. We may verify your identity before processing any request. You may also designate an authorized agent to act on your behalf.

We do not discriminate against users for exercising their rights.

Complaints

If you have a complaint, please contact us. If you are not satisfied with our response, you may have the right to file a complaint with your local data protection authority. A list of EU supervisory authorities is available here.

International Users

We may transfer and process your data outside your country of residence. If transferring from the EU, we use lawful transfer mechanisms, such as Standard Contractual Clauses, unless the destination country is deemed to have adequate protection.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

📧 contato@maarartelier.com
📍 Avenida João Crisóstomo 38, 9B, Lisbon, 1050-127, Portugal.
📞 +351 910 555 235

Unless stated otherwise, we are the data controller of your personal information.